Help Center

Frequently Asked Questions

Find quick answers about orders, shipping, returns, fitment, and more.

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Ordering

How do I place an order?+
Simply search for your part using our search bar or browse by make, model, and year. Add items to your cart and proceed to checkout. We accept all major credit cards, PayPal, and other secure payment methods.
Can I modify or cancel my order after placing it?+
Orders can be modified or cancelled within 1 hour of placement. After that, the order may have already entered our fulfillment process. Please contact us immediately if you need to make changes and we'll do our best to assist.
Do you offer bulk or wholesale pricing?+
Yes! We offer competitive wholesale and fleet pricing for shops, dealerships, and high-volume buyers. Contact our sales team at sales@oepartsdeal.com or use the Wholesale Inquiry option on our Contact page.
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption.
Is it safe to enter my payment info on your site?+
Absolutely. Our site uses industry-standard SSL/TLS encryption and we are PCI-DSS compliant. Your payment details are never stored on our servers.
Will I receive an order confirmation?+
Yes. A confirmation email with your order number and details will be sent to your email address immediately after placing your order. Check your spam folder if you don't see it within a few minutes.
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Shipping

How fast will my order ship?+
98.4% of in-stock orders are processed and shipped within 24 hours on business days. Orders placed before 3:00 PM EST Monday–Friday typically ship the same day.
Do you ship to all 50 states?+
Yes, we ship to all 50 US states. We have distribution centers located nationwide to ensure the fastest possible delivery to your location.
What shipping carriers do you use?+
We ship via UPS, FedEx, and USPS depending on your location and order size. Carrier selection is made automatically to ensure the fastest and most cost-effective delivery.
How do I track my order?+
Once your order ships, you'll receive a tracking number via email. You can also track your order using your order number and email address on our site.
What if my package is lost or damaged in transit?+
If your order arrives damaged or goes missing, please contact us within 5 business days of the expected delivery date. We'll work with the carrier and arrange a replacement or refund at no additional cost to you.
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Fitment & Compatibility

How do I know if a part fits my vehicle?+
Use the Make/Model/Year filter on our search or product pages to narrow results to your specific vehicle. You can also search by OEM part number for an exact match. When in doubt, provide your VIN to our support team for guaranteed fitment confirmation.
What makes and models do you cover?+
We cover virtually all major domestic and import makes, including Ford, GM, Chevrolet, Toyota, Honda, BMW, Mercedes-Benz, Audi, Dodge, Nissan, Hyundai, Subaru, Jeep, Volkswagen, and many more. If you're unsure, contact us.
Can I search by OEM part number?+
Yes! Our search bar supports OEM part numbers, aftermarket cross-reference numbers, and keyword searches. Searching by OEM number is the most accurate way to find an exact match.
What if I'm not sure which part I need?+
Our parts experts are happy to help. Contact us with your vehicle's year, make, model, and a description of the issue or part you're looking for. You can also provide a VIN for the most accurate recommendation.
Do your parts come with installation instructions?+
Some parts include manufacturer installation guides. For others, we recommend consulting a certified mechanic or referencing your vehicle's service manual. Our support team can also point you to relevant resources.
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Parts & Quality

Do you carry genuine OEM parts?+
Yes. We carry genuine OEM parts sourced directly from manufacturers or authorized distributors. Every OEM listing is clearly labeled. We also carry high-quality aftermarket alternatives that meet or exceed OEM specifications.
What is the difference between OEM and aftermarket parts?+
OEM (Original Equipment Manufacturer) parts are made by the vehicle's manufacturer and are identical to the parts installed at the factory. Aftermarket parts are made by third-party manufacturers and are designed to fit and perform comparably, often at a lower price point.
Are your aftermarket parts reliable?+
We only carry aftermarket parts from reputable, vetted suppliers who meet strict quality standards. Many of our aftermarket options come with warranties and are used by professional shops across the country.
Do parts come with a warranty?+
Warranty coverage varies by part and manufacturer. Warranty details are listed on each product page. In general, OEM parts carry the manufacturer's standard warranty and most aftermarket parts include at least a 1-year limited warranty.
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My Account

Do I need an account to place an order?+
No account is required — you can check out as a guest. However, creating an account lets you track orders, view order history, and check out faster in the future.
How do I reset my password?+
Click "My Account" in the top navigation, then select "Forgot Password." Enter your email address and we'll send you a reset link within a few minutes.
How can I view my past orders?+
After logging into your account, you'll see your full order history with statuses, tracking info, and the ability to reorder. If you checked out as a guest, use our order tracking page with your order number and email.

Still Have a Question?

Our parts experts are standing by to help with anything you need.

📩 Contact Us → 📞 Call 1-800-670-1150